Bayport, as a registered credit provider (NCRCP 4685) and an authorised financial services provider (FSP 42380) recognises that every customer has the right to complain.
Bayport takes all complaints seriously and aims to resolve all customer complaints promptly. Instead of completing the form, you can email our Customer Service team directly at firstname.lastname@example.org.
Please ensure that you include the following information in your complaint: – Your ID number – Your telephone number and email address – Your account reference number (if known) – The nature of the complaint
Customer Advocacy Office
Still not satisfied that the outcome of your complaint is fair?
Bayport has a Customer Advocacy Office. The role of this office is to objectively review complaints where the customer is not satisfied that the outcome was fair. Submissions to the Customer Advocacy Office may be sent to the following: